Shades of Black Collection operates as a curated marketplace featuring products from independent creators. While we work closely with our creators to ensure timely fulfillment, delivery times may vary depending on product availability, creator processing times, and carrier conditions.

Shades of Black Collection is not responsible for shipping delays caused by carriers, weather conditions, customs processes, or other circumstances beyond our control.

Customers are responsible for providing accurate and complete shipping information at checkout. We are not liable for orders delayed, misdelivered, or lost due to incorrect or incomplete addresses provided by the customer.

Orders containing items from multiple creators may ship separately and arrive in multiple packages.

Risk of loss passes to the customer once the order is handed over to the shipping carrier. Any claims for lost, delayed, or damaged packages must be reported within a reasonable timeframe upon delivery or expected delivery date.

By placing an order on our website, customers acknowledge and agree to these shipping terms.